RICHMAX TELCOM SERVICES

Privacy Policy

Last updated: 13 September 2026

1. About this Privacy Policy

This Privacy Policy explains how RichData, the mobile application for Richmax Services, and the Richmax Services website collect, use, protect and disclose information when you create an account or use our airtime, data, bill payment, wallet, virtual account, support, API and related digital services. RichData is developed by Richmax Technologies for the service. By using RichData or the website, you acknowledge the practices described in this policy.

2. Information we collect

Depending on the features you use, we may collect:

  • Account information: name, username, email address, phone number, state, referral information and account level.
  • Transaction and wallet information: services purchased, recipient or subscriber details, transaction references, amounts, wallet activity, funding records, refunds and reconciliation information.
  • Payment and virtual account information: payment references, bank or virtual account details and information required by payment or banking partners. Where a provider requires identity or KYC information, that information may be processed to provide the requested account or payment service.
  • Device and security information: app installation identifier, device model, operating system, app version, session information, IP-derived security logs, authentication events and push notification token.
  • Support information: messages, dispute details and files or images you choose to submit to customer support.
  • Advertising and app interaction information: Google Mobile Ads and related Google services may process advertising identifiers, device information and ad interaction data in accordance with Google policies.

Biometric authentication such as fingerprint or face unlock is handled by your device operating system. RichData does not receive or store your biometric template.

3. How we use information

We use information to create and secure accounts, authenticate users, process VTU and bill-payment transactions, maintain wallets and virtual accounts, provide receipts and transaction history, prevent fraud and abuse, provide support, send service and security notifications, improve reliability, comply with legal obligations and display advertising where enabled.

4. When information is shared

We may share only the information necessary to perform a requested service with service providers such as telecommunications and VTU providers, electricity and cable providers, payment gateways, banks and virtual-account providers, hosting and security providers, and Google services including Firebase, Google Play and Google Mobile Ads. We may also disclose information when required by law, court order, fraud prevention or the protection of users and the service.

We do not sell your personal information.

5. Google services and advertising

RichData uses Google services including Firebase Cloud Messaging, Google Play services, in-app updates, in-app review and Google Mobile Ads. These services may process device identifiers, diagnostics, notification tokens, app interaction or advertising information under their own terms and privacy policies. You can review Google privacy information at Google Privacy Policy.

6. Security

We use reasonable administrative and technical safeguards including HTTPS transport, protected authentication sessions, encrypted local token storage and access controls. No internet or storage system can be guaranteed to be completely secure, so users should protect their passwords, devices and verification codes.

7. Data retention and account deletion

We retain account and transaction information for as long as reasonably necessary to provide services, maintain security, resolve disputes, prevent fraud, reconcile financial transactions and satisfy legal or regulatory obligations.

You may request deletion of your RichData account and associated personal data at https://richmaxservices.com/account-deletion. You can also reach this page from the RichData app under Account > Legal & Privacy. After identity verification, we will delete or de-identify account data that is not required to be retained. Certain financial, security, fraud-prevention, dispute or legally required records may be retained for the applicable retention period.

8. Your choices

You may update certain account information through the service, control notification permissions through your device settings, choose whether to enable biometric app lock, and request access, correction or deletion of your personal information by contacting support.

9. Children

RichData is not designed as a service directed to children. Users must have the legal capacity required to create and operate an account and to use any payment or financial feature made available through the service.

10. Changes to this policy

We may update this Privacy Policy when our services, legal obligations or data practices change. The current version and update date will always be published on this page. Where a material change requires renewed acceptance, users may be asked to review the updated policy.

11. Contact

For privacy questions or requests, contact Richmax Services at info@richmaxservices.com or use the support channels shown in the RichData app and on the website.